Frequently Asked Questions

We transport a variety of cargo including FTL, LTL, Perishable goods, Hazardous materials, and more.

Getting started with Pro Dispatch Group couldn't be easier! Simply fill out the registration form, confirm your email address, complete our online form, upload your documents and click submit. The entire process takes a few minutes and can be done on any device including your smart phone or tablet.

Yes, all owner-operators and carriers working with Pro Dispatch Group are required to operate under their own motor carrier authority. 

We work with different trucks and trailers. Dry vans, Flatbeds, Reefers, Power Only, Box trucks, and Sprinter vans

Absolutely not! Once you complete our registration packet, we'll have everything we need to get you set-up and loaded.

Absolutely not! Once you complete our registration packet, we'll have everything we need to get you set-up and loaded.

Absolutely! We can dispatch Power-Only and Tow-Away loads to get you going.

No, you're not required to use all of your available equipment but we would strongly recommend you let your dispatcher know about every piece of operable equipment you have available. Sometimes certain deals come up which aren't posted on load boards and require a specific piece of equipment you may have, and the shipping party contacts us directly. These types of loads generally pay very well and it only helps us to know about your fleet.

Our agents will stay in contact with you and/or your drivers to obtain their current location and ETA to delivery. Once we know where you are and where you're going, we'll begin working on getting you a reload. Once a qualified load is found, our agents will begin to gather information and negotiate rates. We'll always contact you for approval on every load so there's nothing to worry about. If you agree to the load offer, we will begin the set-up process, completing packets, requesting insurance certificates, and submitting the necessary documents to the broker. Once complete we will sign the rate confirmation, dispatch you or your driver, and send you the original rate confirmation for your records.

Since we're not freight brokers to begin with, by definition we are not double brokering loads. Many brokers will not allow double brokered loads and many more will not pay the invoice if they find out a load has been double brokered. We are strictly a trucking dispatch agency which represents their carriers and owner-operators. We believe this to be the best, most honest, and the only way to remain transparent way to do business.

A factoring company is an organization that will wait for brokers to pay on your invoices for a small fee. In return they'll pay you right away and keep your cash flow going

If you don't currently have a factor, we have several factors we can recommend.

Generally speaking most brokers and shippers promise to pay in 30 days of receipt of signed BOL/POD and invoice. Some pay faster, others take more time.

You don’t need to create any invoices for loads dispatched through Pro Dispatch Group.

No, we will bill the broker as soon as we receive a signed BOL/POD.

We work with your factor to get you paid. We'll handle all of the necessary paperwork here including invoicing, billing, NOA, and SOA documents so you have nothing to worry about. We'll then instruct your factor to deposit the money into your account.

Send us a clean copy of the signed BOL/POD and we'll handle it from there. The sooner you send us the BOL, the sooner we can get everything processed and submitted for payment.

We get paid when you get paid.

There are no monthly fees or monthly minimums. We make money when you make money. Plain and simple.

Generally most factors will pay you within 24 hours of receiving everything they need to get you paid. Of course this means you need to provide us with the signed BOL as soon as possible. Usually by the time most owner operators get us the signed BOL, we already have the invoice, SOA, NOA, and anything else needed ready to go.

Our service fee is set-up with hard work in mind. Your dispatch agents are very interested in getting you the best possible rate because the commission part of their pay is scalable. They're always pushing the envelope when negotiating rates on your behalf because they always want to hit the next commission level.

We charge a flat 8% fee from the final bill sent to your factor. There are no other fees.

We will always provide you everything needed to get going as soon as possible. We will provide the information via email. 

Using the Power of Attorney, our agents will sign your rate confirmations on your behalf and send you the originals for your records. We accomplish this using the power of attorney and different types of technology which allows us to complete and sign documents on your behalf.